First steps
Learn how to use your device and find quick tips.
FAQs
Find a response to your most common questions.
Troubleshooting
Easily self-diagnose and fix common BONDS 2 by IQOS issues online.
Warranty
Everything to know about BONDS by IQOS warranty services.
International assistance
Get support whether you're travelling on holiday or for business. We're only ever just a call away.
Find a store
Get in-person support at your nearest store.
Something we haven’t covered?
There are several ways you can reach out for support.
Phone
Call our Infoline for more timely and specific answers to your questions. We look forward to helping you!
Daily
9:00-19:00
Use the live chat
Chat with IQOS Experts in real time. Just send them a message and get your questions answered.
Connect on Facebook
Feel free to message with any questions and get them answered. Feel free to message with any questions and get them answered.
Send a tweet
Tweet your questions to get them answered. Tweet your questions to get them answered.
Send an email
Send your questions, they'll be answered shortly.
Youtube
Visit the IQOS Customer Care channel Visit the IQOS Customer Care channel
