Every BONDS 2 by IQOS device comes with a 12-month warranty from the date of purchase. That doesn´t need an activation.

If your device is registered, simply check the device details already linked to your profile. You can also reach out to us via online chat, in-store, or phone, and we’ll help you.

No - registration is optional, and you can use the device without registering. Although, registering your BONDS 2 by IQOS device will make the support process easier in case your device develops any malfunction or need a replacement and still is within warranty. You can register your device on your profile on iqos.com

The BONDS 2 by IQOS device does not require a full charge to work, however we recommend to fully charge it before the first use with the supplied charging cable and compatible AC Power Adaptor* for approx. 120 min. How to charge



*Since AC Power Adaptor is not supplied, you can either buy an IQOS™ AC Power Adaptor at IQOS™ stores or use a certified AC Power Adaptor (with the safety certification mark) that: delivers 10W (2A, 5V).
When a non-compatible Power Adaptor is used, Status Lights blink slowly and charging may take longer than 2h.