Terms and Conditions of certain customer post-purchase care and Support Services 

Last updated: 29/5/23

1. Application of Terms/Eligibility
   1. These terms and conditions (Terms) are applicable to and govern provision of the post-purchase care and support services described in sections 4 - 6 below  (Services). You should read these Terms carefully as they affect your legal rights and govern your relationship with Al-Waseel Consumer Commodities Company, with its registered offices at Al-Salhiya, Salah El-Din Street, Abdul-Aziz Building No.3, 13006 Safat, State of Kuwait (the “Company or We”). 
   2. You may be eligible for the Services only if: (i) you are an IQOS user aged 21 years and above and you are registered in our IQOS consumers database in Kuwait; and (ii) your main residence is in Kuwait, (iii) you have registered an eligible IQOS device as described in paragraph 2.1 (“Device”) in our database either on www.iqos.com, by calling IQOS Customer Service Center, or at a participating IQOS store or corners.
   3. By accepting to receive the service you agree using any of the Services, you agree to be bound by these Terms. Likewise, if you register another Device, or if we change these Terms, and you then use any of the Services, you agree to be bound by these Terms. Your acceptance of these Terms is deemed to occur in the country of your registered residence as per our IQOS database. 
   4. If you do not agree (or cannot comply) with these Terms, then you are not permitted to use the Services.  
   5. No modification of these Terms by you is permitted.
   6. Your use of the Services is at our discretion and we may refuse your application to use, or we may terminate your right to use for any reason including but not limited to if you breach any of these Terms.
   7. We also reserve the right to amend and/or terminate these Terms and the Services at any time and for any reason. If you do not agree to any such amendments you may terminate your participation in IQOS Care Plus.
2. Eligible Devices/Registration 
   1. The following Device models are eligible for the Services:
      1. IQOS 3 DUO (Holders and/or Chargers), IQOS ORIGINALS DUO and IQOS ORIGINALS ONE.
      2. Any other IQOS heat-not-burn device which has been authorized for sale by the manufacturer  in the country of purchase and registration.
   2. The Device must have a readable and valid serial number.
   3. In completing the registration process to IQOS consumers database you must provide all required mandatory information in an accurate and complete manner and keep this information up-to-date. If you do not complete the mandatory fields in the application form (such as, for example, age, smoker status, email address and/or phone number) your application will not proceed. If you provide inaccurate or incomplete information We reserve the right to refuse to provide the Services to you.
   4. The Services provided are personal to you and may not be transferred to any third party.
   5. Your use of the Services is linked to your country of residence. As the Services are only available in certain countries if you change your country of residence, you might not not be able to use the Services.
3. Term and Termination 
   1. The Services are only valid for the duration of your 12 months IQOS warranty period in the country of purchase.
4. Accidental Damage
   1. If your Device suffers [accidental and unintended damage] that affects the functionality of your Device which is not caused by your misuse or reckless behavior (Accidental Damage) you may be eligible for a replacement Device as described in this paragraph 4.
   2. You must give the damaged Device (including all components) to us and if eligible you will be provided with a replacement device of the same type equivalent to a new Device in performance and reliability. If a replacement Device of the same type is not available, a Device, in the same category, which is at least functionally equivalent will be provided as a replacement. We will keep all replaced Devices. If only part of the Device is damaged e.g. the IQOS ORIGINALS DUO  holder or the charger, then only the damaged part will be replaced and We will only keep the replaced part of the Device.
   3. Limitations from Accidental Damage
      1. You must take all reasonable precautions to protect your Device and use and maintain the Device in accordance with its instructions and user guide. If you do not do so then you are not entitled to a replacement Device.
      2. You are limited to one replacement Device for Accidental Damage for each registered Device.  After the first claim is settled, the Accidental Damage in your country of residence and associated Rapid Replacement on this program will cease. However, you can still receive the remaining Services for your Device until the end of your membership term (registered Device warranty period). 
      3. You are not entitled to a replacement Device where the Accidental Damage was caused prior to the launch of this Service in your country of residence or where any of the following circumstances are applicable:
         1. any product that is not an eligible Device as per the list contained in paragraph 2.1;
         2. damage caused by abuse or misuse, or actual, or attempted, modification or alteration of the Device, power surge;
         3. Devices with a serial number that has been altered, defaced or removed; 
         4. Devices that have been opened, serviced, modified or altered in a manner against the user guides and safety instructions of the Device.
         5. the loss or theft of your Device; 
         6. cosmetic damage to your Device which does not affect the functionality of the Device, including, but not limited to, hairline cracks, scratches, dents, broken plastic on ports and discoloration;
         7. damage or failure caused by normal wear and tear and/or usage of the Device; 
         8.  improper handling, damage from fire or flood, or natural disaster, war, terrorism, or acts of God;
         9. malfunction due to use with non-compatible product;  
         10. damage or malfunction caused by failure to use as described in the associated IQOS User Guide; or 
         11. failure due to defects in materials and/or workmanship and/or design; however, such failures may be covered separately either by your consumer rights or by the IQOS warranty that is in addition and without prejudice to all rights and remedies provided by consumer protection laws in the country of purchase.
   4. Making a claim under Accidental Damage
      1. You must: 
         1. report your claims as soon as possible and no later than 14 days from the date your Device suffers Accidental Damage, including the following information: (1) the serial number for the affected Device; (2) description of the symptoms, problems with or causes of the damage to the Device; (3) error messages; and (4) actions taken before the Device experienced problems and any steps you took to resolve the problem;
         2. if requested, you must provide proof of purchase for your Device; and
         3. follow the packaging and mailing instructions given by IQOS Customer Service Center or  IQOS experts in participating IQOS selling stores or corners for shipping/returning the affected Device; and
         4. otherwise comply with the return Devices authorization process. 
      2. You may also make a claim via IQOS Customer Service Center by using the contact details provided at www.iqos.com for your country of residence and providing the same information detailed in paragraph 4.4(a).
      3. You must not send products and accessories that are not supported by Accidental Damage replacement. If you send us these items they will not be returned and they will be destroyed.
      4. We will determine whether you are entitled to a replacement Device in accordance with these Terms. If you are entitled to a replacement Device this will be provided to you in one of the following ways: 
         1. Courier delivery.  A replacement Device will be couriered to you and you must send the affected Device with the authorized courier as instructed to you by our agents; or
         2. Carry-in service. You can return your affected Device to a participating IQOS store or participating IQOS service points where you will be provided with a replacement. Please check www.iqos.com for a list of stores where IQOS devices are sold/supported.
5. International Assistance
   1. You have access to an international toll free number (charges may apply in some locations) when traveling abroad to countries where the Devices are commercialized , except the United States, or its affiliates or an authorized partner. This service includes troubleshooting assistance from experienced Device agents and if required, replacement of your Device within (i) Accidental Damage in accordance with these Terms or (ii)   Device issues defined in terms of material or workmanship when used in accordance with the  Device User Guide.  
   2. Service options, Device availability, response and delivery times may vary according to country.  This service will not affect your statutory rights and rights under your Device warranty valid in the country of purchase.  
   3. Limitations from International Assistance 
      1. The limitations contained in paragraph 4.3 (Limitation) apply to Accidental Damage replacement under International Assistance. 
      2. The following are excluded from replacement of Device issues defined in terms of material or workmanship when used in accordance with the Device User Guide: 
         1. damage caused by normal wear and tear; 
         2. cosmetic damage (such as scratches, dents, broken plastic etc.); 
         3. damage caused by misuse, power surge, improper handling, liquid contact or fire; 
         4. malfunction due to use with non-compatible product; 
         5. damage or malfunction caused by attempt to open, modify and repair, either by a user or by a service provider not accredited by the manufacturer; or
         6. damage or malfunction caused by failure to use as described in the associated Device User Guide. 
   4. Making a claim under International Assistance
      1. You must: 
         1. Report your claim to IQOS Customer Service Center as soon as possible and no later than 1 day from the date your Device suffers Accidental Damage or  Device issues defined in terms of material or workmanship when used in accordance with the Device User Guide, including the following information: (1) the serial number for the affected Device; (2) description of the symptoms, problems with or causes of the damage to the Device; (3) error messages; and (4) actions taken before the Device experienced problems and any steps you took to resolve the problem;
         2. if requested by the entity commercializing the Device in the relevant country where the claim is raised, you must provide proof of purchase for your Device; and
         3. follow packaging and mailing instructions given for shipping the affected Device; and
         4. otherwise comply with the return Devices authorization process. 
      2. The entity commercializing the Device in the relevant country where the claim is raised will determine whether you are entitled to a replacement Device in accordance with these Terms. If you are entitled to a replacement Device this will be provided to you in one of the following ways: 
         1. Courier delivery.  A replacement Device will be couriered to you and you must send the affected Device via the courier; or
         2. Carry-in service. You can return your affected Device to a participating IQOS store and participating IQOS service points where you will be provided with a replacement.
6. Other Services
   1. Self Diagnostic Tool: Online tool with information designed to help you diagnose and fix certain issues with your Device or check if you are eligible for Device replacement under your warranty or Accidental Damage Coverage.
   2. Rapid Replacement Service. This service provides for rapid replacement of your Device  in case of Accidental Damage and/or where you have a valid claim for Device issues defined in terms of material or workmanship when used in accordance with the Device User Guide. For a replacement due to Accidental Damage and your Device warranty, you are limited to one Rapid Replacement Service.  Eligibility for this service is determined by us. This service is only applicable in the selected locations of your country of registration. 
   3. Complete Service: A free of charge, professional maintenance service for IQOS™ bladed technology devices. The service includes resistance to draw machine test, professional device cleaning and firmware upgrade.
7. Your Obligations.  

You agree:

1. not to misuse the Services;
2. to keep your membership account safe and secure; 
3. where an exchange takes place, then any replacement Device becomes your property and the replaced Device becomes the property of the entity which makes the exchange; and
4. to comply with applicable law.

1. Warranty/Limitation of Liability
   1. As the Services are free of charge, each of them is provided ‘As Is’ and without any warranty.
   2. The Company and/or any entity commercializing the Device in the relevant country where the claim is raised shall not be liable to the maximum extent permitted under applicable law whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise for any direct losses, loss of profits, sales, revenues or savings, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising or otherwise resulting from your use of the Services. The Company and/or any entity commercializing the Device in the relevant country where the claim is raised shall not be liable for any of the losses described in this paragraph 8.2 even if you have informed such entity of the possibility of such losses. 
   3. Nothing in this paragraph 8 excludes any liability that cannot be excluded by applicable law. 
2. Miscellaneous
   1. None of the Services constitutes an insurance policy.   
   2. The Services are currently provided free of charge.
   3. Details of the processing of your personal data that you provide us are described in our Privacy Notice available at www.iqos.com.
   4. These Terms are subject to the laws of the State of Kuwait. Any legal dispute will be subject to the exclusive jurisdiction of the Kuwaiti Courts. 
   5. For questions, inquiries and contact information please refer to  www.iqos.com or contact 22205547

IQOS ILUMA X DALALY ARTS

• Application of Terms/Eligibility
  • This competition is intended only for adult IQOS users aged 21 and above (“Intended User”), and who reside in the state of Kuwait. If you do not meet these requirements, you must not participate in this competition and will not be elegible for any reward associated to it.
  • Intended User winners are selected if they are the first 100 people to
    • Complete the statement on the Instagram post correctly
    • Intended User must be following @iqoskuw
    • Tag at least 3 legal aged (21+) friend who is a smoker or user of other nicotine products in the comments section on the Instagram pinned post.
    • Like the pinned post
  • All outlined steps must be completed to participate in the competition.
  • After participation, if you have been selected as a winner, It’s important for you to provide us with your personal contact information. Failure to provide these information will result in excluding you from the competition.
  • You must be able to show your ID upon delivery if requested, failure to present a valid ID will result in not delivering the accessories. You must also confirm that you are a legal age IQOS user.
  • Prize included in the giveaway are not subject to exchange, returns or refunds.
  • All personal data collected falls under privacy notice (link)
  • If you have any concerns, please contact us via email on email:  contact.kw@iqos.com  
  • We reserves the right to amend or cancel this competition entirly at any given time without any prior notice or notification

We take privacy seriously. This notice tells you who we are, what information about you we collect, and what we do with it. We will use information about you only in accordance with applicable data protection laws.

Please also read our terms of use relating to the service you are interested in. They provide more information about the way we do business, and any restrictions on eligibility that may apply.

Who are we?

We are Philip Morris Kuwait W.L.L (“PMK”), a member of Philip Morris International group of companies.

• PMI: Philip Morris International, a leading international tobacco group. It is made up of a number of companies or “affiliates”.
• PMI affiliates: Each member of the Philip Morris International group of companies is a “PMI affiliate”. We” (or “us” or “our”) refers to PMK as the PMI affiliate that first collected information about you.
• PMI product: means a product of a PMI affiliate which is distributed and sold by a third party authorized distributor in Kuwait.

How do we collect information about you?

We may collect information about you in various ways.

• You may provide us with information directly (e.g. filling in a form, or making a call to us or our contractors).
• We may collect information automatically (e.g. when you use an app or website operated by us).
• We may acquire information from third parties (e.g. publicly-available information on social media platforms such as Facebook and Twitter, or from our business partners).

In this notice, we refer to all the methods by which you are in contact with us as “Touchpoints”. Such Touchpoints may include both physical (for example, retail outlets and events), and digital (for example, apps and websites).

We may collect information that you provide directly. Typically this will happen when you:

• sign up to be a member of our databases (this could be, for example, in person, via app, or online);
• purchase PMI products or any related services at a retail outlet;
• download, or use, a digital touchpoint (e.g. an app or a website);
• contact us, or our partners, through a touchpoint, or by e-mail, social media or telephone;
• register a device with us;
• subscribe to a PMI panel portal (if any);
• register to receive press releases, e-mail alerts, or communications with us;
• participate in our surveys (where permitted by law); or
• attend an event that we has organized

We may collect information about you automatically. Typically this will happen when you:

• visit an outlet that sells PMI products (e.g. by collecting your data at check-out, or through sensors at the outlet that connect with mobile technology);
• attend an event that we organize (e.g. through purchases at the event or through sensors at the event that connect with mobile technology);
• communicate with us (for example, through a touchpoint; or social media platforms);
• use the Touchpoints (e.g. through tracking mechanisms in an app or a website); or
• make public posts on social media platforms that we follow (for example, so that we can understand public opinion, or respond to requests concerning PMI products).

We may also collect information about you automatically through the use of cookies and similar tracking technologies on digital Touchpoints. The specific cookies and technologies used will depend on the Touchpoint in question. To learn about the cookies (including Google analytics cookies) and similar technologies used on a touchpoint, including how you can accept or refuse cookies, please see the cookie notice made available on or through that touchpoint.

Where permitted by law, we may acquire information about you from third parties. This may include information shared by and between PMI affiliates, publicly-available profile information (such as your preferences and interests) on third party social media sites (such as Facebook and Twitter), and marketing lists acquired from third party marketing agencies.

We may also collect information in other contexts made apparent to you at the time.

What information about you do we collect?

We may collect various types of information about you:

• information necessary to fulfil your orders
• information necessary to provide warranty services
• information you give us in forms or surveys
• information about your visits to our outlets and events
• information you give us in calls you make to call centres
• information about your preferences and interests
• information necessary to verify your age

Information that we collect from you directly will be apparent from the context in which you provide it. For example:

• if you order a product from us through a touchpoint, you provide your name, contact, billing details, and the products you have chosen so that we can fulfil your order;

• you may provide information on your product preferences and interests so that PMI, PMI affiliates and their authorized distributors can offer you products and services that will interest you;
• if you make an appointment to see us (or someone supporting our products or services), we may collect your name and contact details;
• we may collect information that enables us to verify your age, for example a copy of an identity document or your facial image (where permitted by law).

Information that we collect automatically will generally concern:

• details of your visit or call (such as time and duration);
• in a sales outlet or at an event (including areas in the immediate vicinity), how frequently you visit, which areas you visit and for how long, and which purchases you make;
• your use of digital Touchpoints (such as the pages you visit, the page from which you came, and the page to which you went when you left, search terms entered, or links clicked within the touchpoint); and
• your device (such as your IP address or unique device identifier, location data, details of any cookies that we may have stored on your device).

Information that we collect from third parties will generally consist of publicly-available profile information (such as your preferences and interests), for example from public social media posts.

For what purposes do we use information about you, and on what legal basis?

In this section, we describe the purposes for which we use personal information. However, this is a global notice, and where the laws of a country restrict or prohibit certain activities described in this notice, we will not use information about you for those purposes in that country.

Subject to the above, we use information about you for the following purposes:

• To comply with regulatory obligations, such as verifying your age and status as a user of PMI products
• To support PMI affiliates and/or their authorized distributors to sell PMI products to you, including in relation to fulfilling your orders, processing your payments
• To provide sales-related services to you, including dealing with your inquiries and requests, and providing warranty services including through authorized distributors
• To market PMI products (where permitted by law), including administering loyalty programs, product improvement, market research, developing marketing strategies, administering marketing campaigns, and customizing your experiences at outlets that sell PMI products and at events
• For us or our business partners to inform you of potential opportunities to get involved in marketing PMI products (where permitted by law)
• To support all the above, including administering your accounts, enabling you to use Touchpoints, corresponding with you, managing your appointments with us or with someone supporting our products or services (for example, regarding a new product, or after-sales service), customizing your experiences of Touchpoints, and administration and troubleshooting
• For business analytics and improvements, including improving PMI products, outlets and events, and the information that we provide to the customers
• For other purposes that we notify you of, or will be clear from the context, at the point information about you is first collected

The legal basis for our use of information about you is one of the following:

• compliance with a legal obligation to which we are subject;
• the performance of a contract to which you are a party;
• a legitimate business interest that is not overridden by interests you have to protect the information;
• where none of the above applies, or where law requires it, your consent (which we will ask for before we process the information).

The purposes for which we use information about you, with corresponding methods of collection and legal basis for use, are:

Where we do not base our use of information about you on one of the above legal bases, or where law requires it, we will ask for your consent before we process the information (these cases will be clear from the context).

In some instances, we may use information about you in ways that are not described above. Where this is the case, we will provide a supplemental privacy notice that explains such use. You should read any supplemental notice in conjunction with this notice.

Who do we share your information with, and for what purposes?

We may share information about you with:

• PMI affiliates;
• third parties who provide us, PMI affiliates or you with products or services;
• ours or PMI affiliates’ carefully selected business partners and service providers (in areas connected with PMI products, or consistent with their style and image) so that they can contact you with information that they think may interest you, in accordance with your preferences; and
• other third parties, where required or permitted by law.

We share information about you with others only in accordance with applicable laws. Thus, where law requires your consent, we will first ask for it.

Sharing data with PMI affiliates

• Information about you will be shared with Philip Morris Products S.A. (based in Neuchâtel, Switzerland), which is the place of central administration of personal data processing for PMI affiliates. Philip Morris Products S.A. processes the information about you for all the purposes described in this notice.
• Information about you may be shared with the PMI affiliate that is responsible for the country in which you live (if it wasn’t the PMI affiliate that first collected the information) for all the purposes described in this notice.
• Information about you may be shared with any other PMI affiliate that you contact (for example, if you travel and you want to know where to buy PMI products in a new country, or where to find service or support for PMI products) in order to enhance our service to you.

Details of PMI affiliates and the countries in which they are established are available here .

Sharing data with Third Parties

• To the extent permitted by applicable law, we may share information about you with third parties who provide us, PMI affiliates or you with products or services (such as distributors, service providers, payment service providers, delivery providers, retailers, product coaches, information services providers and age verification providers).
• To the extent permitted by applicable law, we may share information about you with ours and/or PMI affiliates’ carefully-selected third party business partners and service providers (in line with the kind of thing you might associate with PMI products, for example because they have similar or complementary image, style, or functionality) so that they can contact you with products, services and promotions that they think may interest you, in accordance with your preferences.
• We may share information about you with other third parties, where required or permitted by law, for example: regulatory authorities; government departments; in response to a request from law enforcement authorities or other government officials; when we consider disclosure to be necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity; and in the context of organizational restructuring.

Where might information about you be sent?

As with any multinational organization, PMI affiliates transfer information globally once shared with PMI affiliates. Accordingly, information about you may be transferred globally (for example, if you are in the European Economic Area (“ EEA ”), your information may be transferred outside the EEA).

When using information as described in this notice, information about you may be transferred either within or outside the country or territory where it was collected, including to a country or territory that may not have equivalent data protection standards.

For example, PMI affiliates within the EEA may transfer personal information to PMI affiliates outside the EEA. In all such cases, the transfer will be:

• on the basis of a European Commission adequacy decision ;
• subject to appropriate safeguards, for example the EU Model Contracts ; or
• necessary to discharge obligations under a contract between you and us (or the implementation of pre-contractual measures taken at your request) or for the conclusion or performance of a contract concluded in your interest between us and a third party, such as in relation to travel arrangements.

In all cases, appropriate security measures for the protection of personal information will be applied in those countries or territories, in accordance with applicable data protection laws.

How do we protect information about you?

We implement appropriate technical and organizational measures to protect personal information that we hold from unauthorized disclosure, use, alteration or destruction. Where appropriate, we use encryption and other technologies that can assist in securing the information you provide. We also require our service providers to comply with strict data privacy and security requirements.

How long will information about you be kept?

We will retain information about you for the period necessary to fulfil the purposes for which the information was collected. After that, we will delete it. The period will vary depending on the purposes for which the information was collected. Note that in some circumstances, you have the right to request us to delete the information. Also, we are sometimes legally obliged to retain the information, for example, for tax and accounting purposes.

Typically, we retain data based on the criteria described in the table below:

What rights and options do you have?

You may have some or all of the following rights in respect of information about you that we hold:

• request us to give you access to it;
• request us to rectify it, update it, or erase it;
• request us to restrict our using it, in certain circumstances;
• object to our using it, in certain circumstances;
• withdraw your consent to our using it;
• data portability, in certain circumstances;
• opt out from our using it for direct marketing; and
• lodge a complaint with the supervisory authority in your country (if there is one).

We offer you easy ways to exercise these rights, such as “unsubscribe” links, or through our contact address provided for on the website.

Some mobile applications we offer might also send you push messages, for instance about new products or services. You can disable these messages through the settings in your phone or the application.

The rights you have depend on the laws of your country. If you are in the European Economic Area, you will have the rights set out in the table below. If you are elsewhere, you can contact us (see the paragraph “who should you contact with questions?” at the end of this notice) to find out more.

Who should you contact with questions?

If you have any questions, or wish to exercise any of your rights, you can send an email to  contact.kw@iqos.com . 

If your country has a data protection authority, you have a right to contact it with any questions or concerns. If we cannot resolve your questions or concerns, you also have the right to seek judicial remedy before a national court.

Changes to this notice

We may update this notice (and any supplemental privacy notice), from time to time. We will notify you of the changes where required by law to do so. We may announce the update on the website or via any other mean, we deem suitable.

for IQOS website

Last updated: 28 September 2020

Introduction

Welcome to the www.iqos.com ("Website"), a web site administered by Philip Morris Kuwait W.L.L (referred to as "we" or "us" in these Terms of Use).

How do you accept these terms?  If you use the Website, you accept these terms of use (“Terms”). These are important provisions relating to your use of the Website: you should read them before using the Website as they are binding on you.

Limits of liability: By using the Website, you accept certain limits of liability, which we explain throughout these Terms. In summary: you use the Website at your own risk; we do not assume any liability, or make any warranties (express or implied) with respect to it or your use of it.

Use of tobacco products: Philip Morris International (“PMI”) products are designed for adult smokers only. PMI products contain nicotine which is a highly addictive substance. Nicotine-containing products should not be used by pregnant or breastfeeding women or persons in ill health. PMI products are not for sale or use by those who are below the legal age required to purchase tobacco which under the laws of the State of Kuwait is 21 years of age. Whilst PMI products are made to high standards, you acknowledge that you use the products at your own risk. IQOS IS NOT RISK FREE AND THE BEST WAY TO REDUCE TOBACCO RELATED HEALTH RISKS IS TO QUIT TOBACCO USE ALTOGETHER.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT USE THE WEBSITE.

Further terms: If you wish to use certain sections of this Website or take advantage of any promotions offered to you through it by the entity selling products on the Website, that may be subject to other terms and notices. If this is the case, this will be brought to your attention and in some situations you may be required to read and confirm your acceptance of any such items before continuing.

Changes to these Terms: We may amend these Terms from time to time. If we do, we will notify you of such changes. If you then continue to use the Website, your use will mean you accept the updated Terms. The date at the top of this page shows when these Terms were last updated.

Use of the Website

The Website is intended to be used by adult tobacco users aged 21 and above who want to continue to use tobacco products (“Intended User”), and who reside in the State of Kuwait. If you do not meet these requirements, you must not use the Website.

To set up an account for the Website, you must give us some personal information to enable us to verify your eligibility to use it. Typically, this may be smoking status, name, age, country of residence and e-mail address/telephone number. We will hold this in accordance with our Privacy Notice (see the “Privacy and Cookies” section below for more information.) Every user can set up one unique account and for this reason, one mobile phone number and e-mail address can only be associated with one account.

It’s important for you to provide us with accurate, complete and up-to-date information for your account. You agree to keep it accurate, complete and up-to-date. You agree that you won’t disclose your account password to anyone. You’re responsible for all activities that occur under your account, whether or not you know about them.

You may not use anyone else’s password or account. You may not attempt to gain unauthorized access to the Website. Should you attempt to do so, assist others to do so, or distribute instructions, software or tools for that purpose, we will close your account. If anyone other than you uses your account, we may suspend or terminate your account (see the section entitled “Modification and suspension of the Website” below). You must promptly notify us of any unauthorized use of your username, password or other account information, or of any other breach of security of which you become aware that involves your account or the Website.

Modification and suspension of the Website

We reserve the right to modify, suspend, or terminate operation of or access to the Website, or any portion of it, at our discretion. For example, we may terminate operation of the Website for users if we have reason to believe that the Website is being used by someone who is not an Intended User.

We may also update the Website and change the content at any time. Although we make reasonable efforts to update the information on the Website, note that any content on it may be out of date at any given time, and we are under no obligation to update it.

We may also interrupt the regular operation of the Website, or any portion of it, as necessary to perform routine or non-routine maintenance, to correct errors, or to make other changes.

Use of the Website and Materials

The Website and all its contents (including messages posted on the forum, software, files, graphics, data, images and other material) (“Material”) are the exclusive property of us, our affiliates, or our licensors (or any combination of the foregoing), and are protected by laws of the State of Kuwait as well as in other countries.

All intellectual property rights in the Material are reserved by us or our licensors. You may not use, modify, copy, reproduce, republish, upload, post, transmit, distribute, sell, license, rent, publicly display or perform, broadcast, edit, adapt or create a derivative work of, or reverse engineer, in any manner, any part of the Website or any Material.

The Website and the Material are provided solely for your personal, private use. You may not use them for any other purposes (for example, you may not use them for business or commercial purposes). Note the paragraph on “Limit of Liability” below.

Linking

The Website may include links to third party websites. These links are provided for your convenience only. As we have no control over such websites, and we do not review them, please note that:

• we do not endorse them, we are not responsible for them, and we make no promise in relation to them: in particular we are not responsible for the terms on which such websites are made available or their privacy practices, their availability, their content, advertising, products, or other materials, services or information on or available from them; and
• if you access any such websites, you do so at your own risk, and you hereby confirm, irrevocably, that we are not liable, at any time, for your use of the links or any results of such use.

You may not frame, link or deep-link to the Website to any other website.

Privacy and cookies

To the extent that in the Website we collect any personal information about you, we will collect and process it in accordance with our Privacy Notice. Please read it to find out more about what personal information we collect about you, how we use it, with whom we share it, how we protect it, your rights and how you can exercise them.

Opting-in to receive communications from us. When you register with us, you have the option to decide whether you want to receive communications from us about IQOS. By providing your consent, you agree that you do not object to us contacting you for any of the purposes set out in our Privacy Policy whether by telephone, SMS, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under applicable legislation.

Opting out of receiving communications from us. You can opt-out of receiving communications from us at any time by using the unsubscribe option at the bottom of each email we send to you. Alternatively, you can opt-out by contacting IQOS Customer Care. Please note that by unsubscribing you unsubscribe from all methods of communication.

This Website also uses cookies and similar technologies to collect certain visitor information automatically. To learn more about such technologies (including Google analytics cookies), how we use them, and how you can accept or refuse them, please see the Cookie Preferences.

You should review our Privacy Notice and Cookie Preferences before using the Website and, like these Terms, we may change them at any time.

Disclaimer

Although we do our best to provide an informative Website that you will enjoy using, unless where we have expressly set out to the contrary in these Terms, the Website is made available to you on an “as is” basis. Also:

1. it is your responsibility – not ours – to ensure that the Website is suitable for your intended purposes when you use it;
2. we accept no liability to you in respect of the Website (subject to the paragraph on “Limit of Liability” below); and
3. we accept no liability as to the suitability or fitness of the Website in meeting your needs and, to the fullest extent permitted by law, we exclude all express or implied promises and warranties, including:
   • that the Website, or any content contained in or delivered via the Website or otherwise made available in connection with the Website, is accurate, complete, timely, up-to-date, suitable, or will operate in an error-free manner;
   • that access to the Website will be uninterrupted, or error-free; and
   • that the Website, or the computer systems from which the Website is made available, are free of viruses or other harmful components.

Limit of Liability

We do not exclude or limit liability that cannot be excluded or limited by law, liability for death or personal injury caused by our negligence, or liability arising out of our fraudulent misrepresentation or gross negligence.

We will not be liable to you for any loss or damage arising out of your use of the Website in breach of these terms, or caused by technologically harmful material or actions (such a virus or a distributed denial-of-service attack) that may affect your computer equipment, computer programs, data or other material in connection with your use of our Website or on any website linked to it.

You acknowledge and agree that the operation of the Website is dependent upon the proper and effective functioning of the internet and other third party equipment and services (including your own device or web browser), and that we do not guarantee, and will not be liable for, these in any way.

We will not be liable for any special, indirect, punitive or consequential losses or damages, or any loss of data, profits, revenues, business, or goodwill.

If you cause a technical disruption of the Website or the systems transmitting the Website to you or others, you agree to be responsible for all losses, liabilities, expenses, damages and costs, including reasonable attorneys’ fees and court costs, arising or resulting from that disruption.

Jurisdiction and Governing Law

The laws of the State of Kuwait govern these Terms and your use of the Website. You irrevocably consent to the exclusive jurisdiction of the courts of Kuwait, for any action to enforce these Terms. 

Other important rights that we have under these Terms

We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our right to enforce any such obligations or rights against you, or that you do not have to comply with those obligations. If we do decide to waive our right to enforce a default or breach of these Terms by you, we will do so only in writing.

Each of the paragraphs of these Terms operates separately. This means that if any court or relevant authority decides that any of them are unlawful, illegal, or unenforceable, the remaining paragraphs will remain in full force and effect.

These Terms are not intended to give rights to anyone except you and us.

How to Contact Us

Please contact us at contact.kw@iqos.com if:

• you believe that the Website infringes your intellectual property rights, or that it contains content that is illegal, offensive, or infringes your or a third party’s rights; or
• for any questions you may have about these Terms or the Website.

TERMS OF SALE

Definitions

Terms and Conditions

These terms and conditions (“Terms”) govern your use of the Registration voucher code (“Voucher”)

1. First-time Registration gives IQOS registered customers voucher redeemable on the purchase price of your very first IQOS device (Currently redeemable on IQOS ILUMA PRIME, IQOS ILUMA, or IQOS ILUMA ONE) upon successful registration of your details on IQOS.com or with an IQOS Sales Expert. The value of the voucher is equivalent to 2 KWD.
2. You can use the voucher only if you are
   1. an adult (21+) smoker or user of other nicotine containing products;
   2. residing in the State of Kuwait;
   3. registered an account on IQOS.com (“Website”) or with an IQOS Sales Expert;
   4. intended recipient of the Voucher; and
   5. first time IQOS purchaser.
3. Validity of the program: until 31 December 2024 unless terminated earlier pursuant to Article 13 herein.
4. The Voucher with a code “IQOSKW02IP” provides a value in the amount KWD 2 on the value of one IQOS ILUMA PRIME purchased within one direct order placed on the Website or at selected authorized selling stores.
5. The Voucher with a code “IQOSKW02IM” provides a value in the amount of KWD 2 on the value of one IQOS ILUMA purchased within one direct order placed on the Website or at selected authorized selling stores.
6. The Voucher with a code “IQOSKW02IO” provides a value in the amount KWD 2 on the value of one IQOS ILUMA ONE purchased within one direct order placed on the Website or at selected authorized selling stores.
7. The voucher can be combined with only the Referral Code on IQOS.com that might have been provided as part of the Referral Program or any Goodwill vouchers available if applicable.
8. This code will be auto applied to your account in the process of your checkout. Hence, you will not be allowed to add any other code of lesser or equal value (Other than the Referral Code that might have been provided as part of the Referral Program that can be combined with this code)
9. Please note, you can buy more than one Device in the same order, however, in such case the Registration Voucher of 2 KWD will be split proportionately among the Devices.
10. The Voucher cannot be used if you already have registered your details and have a device linked to your account.
11. The Voucher is personal to you and may not be transferred to any third person.
12. “Terms of Sale” published on the Website will apply to your purchase. Please read them carefully before placing an order.
13. We reserve the right to modify and/or cancel this Registration Incentive program at any time at our sole discretion without any notice. Any such modification will be effective immediately.
14. These Terms and Conditions may be changed and (or) supplemented by publication of the updated Terms and Conditions on the Website.