Care you can count on.
Privileges for you.
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We’re by your side as you take the next step on your journey with IQOS.
Create an IQOS account, register your device, unlock your extended care and support.
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Refer a friend* and get rewards.
Happy with IQOS? Why not share your experience with your friends*? They'll get to choose from our entire range of IQOS products and you'll both get the rewards that come with it.
*Legal age (21+) smokers or users of other nicotine containing products who would otherwise continue to smoke or use such products.
Refer now
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Get support
Get all-round support from the moment you choose IQOS.
Online guidance
How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.
Troubleshooting
Easy steps for you to fast-track fixing your device.
International assistance
Here for you, when you're abroad.
Got a question?
Find the answer in our FAQs
See FAQs
Want to chat?
IQOS support is here for you at your fingertips.