Care you can count on.
Privileges for you.
We’re by your side as you take the next step on your journey with IQOS.
Create an IQOS account, register your device, unlock your extended care and support.
Refer a friend* and get rewards.
Happy with IQOS? Why not share your experience with your friends*? They'll get to choose from our entire range of IQOS products and you'll both get the rewards that come with it.
*Legal age (21+) smokers or users of other nicotine containing products who would otherwise continue to smoke or use such products.
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Get support
Get all-round support from the moment you choose IQOS.
Online guidance
How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.
Troubleshooting
Easy steps for you to fast-track fixing your device.
International assistance
Here for you, when you're abroad.
Got a question?
Find the answer in our FAQs
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Want to chat?
IQOS support is here for you at your fingertips.