International Assistance

Get support when you're away from home.

A woman holding travel documents.

With you wherever
you go

Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. If you’re on holiday or travelling for work, we're only ever a call away.

A man holding an IQOS device is embraced by a friend.

You’re never overlooked overseas

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
A woman looking at the back of an IQOS box.

Available in over 65 countries

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 65 countries across five continents. 

Travel documents, a mobile phone and an IQOS ILUMA PRIME Holder and Pocket Charger on a table.

There for you
as you travel

Your device might already be registered, but if it’s not, register here to benefit from our international assistance service, when you're away.

A man holding an obsidian black IQOS ILUMA PRIME Holder while looking at his mobile phone.

Split your purchase into equal monthly installments

Sounds good? Just select Tabby at checkout.