International Assistance on IQOS ILUMA | IQOS Kuwait

Your browser's Javascript functionality is turned off. Please turn it on so that you can experience the full capabilities of this site.

Shop

Cart

Log-in Home page

Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. If you’re on holiday or travelling for work, we're only ever a call away.

A man holding an IQOS device is embraced by a friend.

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

A woman looking at the back of an IQOS box.

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 65 countries across five continents.

Travel documents, a mobile phone and an IQOS ILUMA PRIME Holder and Pocket Charger on a table.

Your device might already be registered, but if it’s not, register here to benefit from our international assistance service, when you're away.

Get international assistance

A man holding an obsidian black IQOS ILUMA PRIME Holder while looking at his mobile phone.

There are several ways you can reach out for support.

Call our Infoline for more timely and specific answers to your questions. We look forward to helping you!
Daily 9:00-19:00

Chat with IQOS Experts in real time. Just send them a message and get your questions answered.

Feel free to message with any questions and get them answered. Feel free to message with any questions and get them answered.

IQOS Facebook Page

Tweet your questions to get them answered. Tweet your questions to get them answered.

Send your questions, they'll be answered shortly.

Visit the IQOS Customer Care channel Visit the IQOS Customer Care channel

IQOS Youtube channel