Year End Loyalty voucher

Terms and Conditions

Application of Terms/Eligibility
1. These terms and conditions (“Terms”) are applicable to and govern the Year End Loyalty Voucher Program (the “Program”). You should read these Terms carefully as they affect your legal rights and govern your relationship with us.
2. You are only eligible to participate in this Program if you are a Loyal IQOS user, For the purpose of this Program Loyal IQOS user means: (i) you are an IQOS user aged over 21 years old and residing in Kuwait and (ii) your personal details are registered in the Kuwait IQOS database and (iii) you have an IQOS ILUMA device of any model linked to your account in IQOS database prior to the launch date of the Program December 17th, 2024
3. By participating in this Program, you agree to be bound by these Terms. If you do not agree or cannot comply with these Terms, then you are not permitted to participate in the Program.
Voucher conditions
1. You can claim your voucher at iqos.com, through the support of the customer service center and in selected authorized IQOS selling stores in Kuwait. To get information about the channels where the voucher is redeemable, contact the customer service center.
2. The Program provides 40% discount voucher redeemable only on IQOS ILUMA Prime devices (except for IQOS ILUMA Prime X Steve Aoki Limited Edition devices) applicable during the period from December 17th, 2024 to January 30th, 2025 (“Program Period”). On the last day January 30th, 2025 voucher will be deactivate in the period between 1pm to 5pm Kuwait time zone. For the authorized IQOS selling stores vouchers will be redeemable only through IQOS Brand Representative and during his/her working hours.
3. Should you participate in the Program, you are limited to a maximum of 1 IQOS ILUMA Prime devices purchased with 40% discount voucher per device per person.
4. Return of a device purchased as part of the Program is governed by the terms of sale on iqos.com or of the specific store from which you purchased the device.
5. In the event that an IQOS ILUMA Prime device purchased with the Program voucher becomes defective, the terms of the warranty shall be applicable.
6. Buying an IQOS ILUMA Prime using the Program is subject to availability of IQOS ILUMA Prime during the Program Period.
7. Program voucher can be combined only with Referral Program voucher that might have been provided as part of the Referral Program or any available Goodwill vouchers only through iqos.com or customer service center.
8. Program voucher cannot be combined with Trade-in program and/or IQOS ILUMA & TEREA Starter kit programs.
9. We reserve the right to modify, suspend, or terminate the Program, your participation, and/or these Terms at our sole discretion at any time for any reason whatsoever.
Miscellaneous
1. These Terms shall be governed by and construed in accordance with the laws of Kuwait. You irrevocably submit to the exclusive jurisdiction of the courts of Kuwait for disputes arising from or related to these Terms.
2. For questions, inquiries and contact information please refer to IQOS Customer Care team on:
  - Facebook: https://www.facebook.com/iqos.kw
  - Twitter: iqos_support_kw
  - Email: contact.kw@iqos.com
  - Call: 222 055 47
  - Live chat: https://kw.iqos.com/

CONSUMER PRIVACY NOTICE

We take privacy seriously. This notice tells you who we are, what information about you we collect, and what we do with it. We will use information about you only in accordance with applicable data protection laws.

Please also read our terms of use relating to the service you are interested in. They provide more information about the way we do business, and any restrictions on eligibility that may apply.

Who are we?

We are Philip Morris Kuwait W.L.L (“PMK”), a member of Philip Morris International group of companies.

PMI: Philip Morris International, a leading international tobacco group. It is made up of a number of companies or “affiliates”.
PMI affiliates: Each member of the Philip Morris International group of companies is a “PMI affiliate”. We” (or “us” or “our”) refers to PMK as the PMI affiliate that first collected information about you.
PMI product: means a product of a PMI affiliate which is distributed and sold by a third party authorized distributor in Kuwait.

How do we collect information about you?

We may collect information about you in various ways.

You may provide us with information directly (e.g. filling in a form, or making a call to us or our contractors).
We may collect information automatically (e.g. when you use an app or website operated by us).
We may acquire information from third parties (e.g. publicly-available information on social media platforms such as Facebook and Twitter, or from our business partners).

In this notice, we refer to all the methods by which you are in contact with us as “Touchpoints”. Such Touchpoints may include both physical (for example, retail outlets and events), and digital (for example, apps and websites).

We may collect information that you provide directly. Typically this will happen when you:

sign up to be a member of our databases (this could be, for example, in person, via app, or online);
purchase PMI products or any related services at a retail outlet;
download, or use, a digital touchpoint (e.g. an app or a website);
contact us, or our partners, through a touchpoint, or by e-mail, social media or telephone;
register a device with us;
subscribe to a PMI panel portal (if any);
register to receive press releases, e-mail alerts, or communications with us;
participate in our surveys (where permitted by law); or
attend an event that we has organized

We may collect information about you automatically. Typically this will happen when you:

visit an outlet that sells PMI products (e.g. by collecting your data at check-out, or through sensors at the outlet that connect with mobile technology);
attend an event that we organize (e.g. through purchases at the event or through sensors at the event that connect with mobile technology);
communicate with us (for example, through a touchpoint; or social media platforms);
use the Touchpoints (e.g. through tracking mechanisms in an app or a website); or
make public posts on social media platforms that we follow (for example, so that we can understand public opinion, or respond to requests concerning PMI products).

We may also collect information about you automatically through the use of cookies and similar tracking technologies on digital Touchpoints. The specific cookies and technologies used will depend on the Touchpoint in question. To learn about the cookies (including Google analytics cookies) and similar technologies used on a touchpoint, including how you can accept or refuse cookies, please see the cookie notice made available on or through that touchpoint.

Where permitted by law, we may acquire information about you from third parties. This may include information shared by and between PMI affiliates, publicly-available profile information (such as your preferences and interests) on third party social media sites (such as Facebook and Twitter), and marketing lists acquired from third party marketing agencies.

We may also collect information in other contexts made apparent to you at the time.

What information about you do we collect?

We may collect various types of information about you:

information necessary to fulfil your orders
information necessary to provide warranty services
information you give us in forms or surveys
information about your visits to our outlets and events
information you give us in calls you make to call centres
information about your preferences and interests
information necessary to verify your age

Information that we collect from you directly will be apparent from the context in which you provide it. For example:

if you order a product from us through a touchpoint, you provide your name, contact, billing details, and the products you have chosen so that we can fulfil your order;

you may provide information on your product preferences and interests so that PMI, PMI affiliates and their authorized distributors can offer you products and services that will interest you;
if you make an appointment to see us (or someone supporting our products or services), we may collect your name and contact details;
we may collect information that enables us to verify your age, for example a copy of an identity document or your facial image (where permitted by law).

Information that we collect automatically will generally concern:

details of your visit or call (such as time and duration);
in a sales outlet or at an event (including areas in the immediate vicinity), how frequently you visit, which areas you visit and for how long, and which purchases you make;
your use of digital Touchpoints (such as the pages you visit, the page from which you came, and the page to which you went when you left, search terms entered, or links clicked within the touchpoint); and
your device (such as your IP address or unique device identifier, location data, details of any cookies that we may have stored on your device).

Information that we collect from third parties will generally consist of publicly-available profile information (such as your preferences and interests), for example from public social media posts.

For what purposes do we use information about you, and on what legal basis?

In this section, we describe the purposes for which we use personal information. However, this is a global notice, and where the laws of a country restrict or prohibit certain activities described in this notice, we will not use information about you for those purposes in that country.

Subject to the above, we use information about you for the following purposes:

To comply with regulatory obligations, such as verifying your age and status as a user of PMI products
To support PMI affiliates and/or their authorized distributors to sell PMI products to you, including in relation to fulfilling your orders, processing your payments
To provide sales-related services to you, including dealing with your inquiries and requests, and providing warranty services including through authorized distributors
To market PMI products (where permitted by law), including administering loyalty programs, product improvement, market research, developing marketing strategies, administering marketing campaigns, and customizing your experiences at outlets that sell PMI products and at events
For us or our business partners to inform you of potential opportunities to get involved in marketing PMI products (where permitted by law)
To support all the above, including administering your accounts, enabling you to use Touchpoints, corresponding with you, managing your appointments with us or with someone supporting our products or services (for example, regarding a new product, or after-sales service), customizing your experiences of Touchpoints, and administration and troubleshooting
For business analytics and improvements, including improving PMI products, outlets and events, and the information that we provide to the customers
For other purposes that we notify you of, or will be clear from the context, at the point information about you is first collected

The legal basis for our use of information about you is one of the following:

compliance with a legal obligation to which we are subject;
the performance of a contract to which you are a party;
a legitimate business interest that is not overridden by interests you have to protect the information;
where none of the above applies, or where law requires it, your consent (which we will ask for before we process the information).

The purposes for which we use information about you, with corresponding methods of collection and legal basis for use, are:

Purpose	Method of collection and legal basis for Processing
*Comply with regulatory obligations* verify your age and status as a user of PMI products	This information is generally provided to us by you directly. We use it because it is necessary for us to comply with a legal obligation to sell products only to adults, or, in countries where there is no such legal obligation, because we, PMI affiliates and/or their authorized distributors have a legitimate business interest to sell PMI products only to adults that is not overridden by your interests, rights and freedoms to protect information about you.
*Provide sales-related services* deal with your inquiries and requests correspond with you general administration and troubleshooting administer consumer related programs	This information is generally provided to us by you directly. We use it because we have a legitimate business interest in providing sales-related services to customers of PMI products that is not overridden by your interests, rights and freedoms to protect information about you.
*Market PMI products (where permitted by law)* understand your preferences (such as what products or events may interest you or may be better tailored to your needs) and, where permitted by law, market to you personally administer consumer related programs invite you to participate in, and administer, surveys or market research campaigns for market research develop marketing strategies administer marketing campaigns customize your experience of Touchpoints (for example, to personalize your visit, such as with greetings or suggestions that might interest you)	This will typically be a combination of information that you provide to us (for example, your name and contact and social media details); information that we collect automatically (for example, using technology to monitor use of PMI touchpoints) and (where permitted by law) information that we acquire from third parties (such as public social media posts). We use it on the grounds that we have a legitimate business interest to market PMI products, to operate Touchpoints, to support our contracted third parties in operating such Touchpoints and to customize your experiences, in these ways that is not overridden by your interests, rights and freedoms to protect information about you.
*Market our products (where permitted by law)* provide you with information about, and to support, PMI affiliates and/or their authorized distributors, their promotions, products and services, outlets, events and the regulation of PMI products; and to develop and improve tools to pursue these purposes	This will typically be a combination of information that you provide to us (for example, your name and contact details, your social media handles); information that we collect automatically (for example, using cookies and similar technologies) and (where permitted by law) information that we acquire from third parties (such as public social media posts). We use it on the grounds that we have a legitimate business interest to market these things that is not overridden by your interests, rights and freedoms to protect information about you.
*Supporting you for all the above purposes* administering your accounts enabling you to use Touchpoints (for example, allowing you to remain logged in to sections of a touchpoint that are reserved for authorized users only, administering your language preference, associating your shopping cart with you) corresponding with you managing your appointments with us or with someone supporting or offering PMI products or services (for example, regarding a new product, or after-sales service) enhancing your experiences administration and troubleshooting	This will typically be a combination of information that you provide to us (typically, name, password (or equivalent)) and information that we collect automatically (for example, information about your device, and cookies and similar tracking technologies). We use it on the grounds that correspond to the purpose for using the information that we are supporting. For example, where we administer your account to support your purchase of a product or to provide after-sales service, we use the information to discharge our or our business partner`s contractual obligations to you as a buyer of PMI products; where we administer your account to show you PMI products, we are supporting marketing and so we use it on the grounds that we have a legitimate business interest to support the marketing of PMI products that is not overridden by your interests, rights and freedoms to protect information about you, and so on.
*Business analytics and improvements* allowing us or our business partners to inform you of potential opportunities to get involved in initiatives and/or activities regarding PMI products for business analytics and improvements (including for PMI products, outlets that sell PMI products, events, digital Touchpoints and the information that we (or our affiliates) provide to customers)	This will typically be a combination of information that you provide to us; information that we collect automatically; and (where permitted by law) information that we acquire from third parties. We use it on the grounds that we have a legitimate business interest to analyze and to improve our business performance, the PMI products, Touchpoints, outlets and events, and to invite others to get involved in marketing PMI products, that is not overridden by interests, rights and freedoms to protect information about you.

Purpose

Method of collection and legal basis for Processing

Comply with regulatory obligations

verify your age and status as a user of PMI products

This information is generally provided to us by you directly.

We use it because it is necessary for us to comply with a legal obligation to sell products only to adults, or, in countries where there is no such legal obligation, because we, PMI affiliates and/or their authorized distributors have a legitimate business interest to sell PMI products only to adults that is not overridden by your interests, rights and freedoms to protect information about you.

Provide sales-related services

deal with your inquiries and requests
correspond with you
general administration and troubleshooting
administer consumer related programs

This information is generally provided to us by you directly.

We use it because we have a legitimate business interest in providing sales-related services to customers of PMI products that is not overridden by your interests, rights and freedoms to protect information about you.

Market PMI products (where permitted by law)

understand your preferences (such as what products or events may interest you or may be better tailored to your needs) and, where permitted by law, market to you personally
administer consumer related programs
invite you to participate in, and administer, surveys or market research campaigns
for market research
develop marketing strategies
administer marketing campaigns
customize your experience of Touchpoints (for example, to personalize your visit, such as with greetings or suggestions that might interest you)

This will typically be a combination of information that you provide to us (for example, your name and contact and social media details); information that we collect automatically (for example, using technology to monitor use of PMI touchpoints) and (where permitted by law) information that we acquire from third parties (such as public social media posts).

We use it on the grounds that we have a legitimate business interest to market PMI products, to operate Touchpoints, to support our contracted third parties in operating such Touchpoints and to customize your experiences, in these ways that is not overridden by your interests, rights and freedoms to protect information about you.

Market our products (where permitted by law)

provide you with information about, and to support, PMI affiliates and/or their authorized distributors, their promotions, products and services, outlets, events and the regulation of PMI products; and to develop and improve tools to pursue these purposes

This will typically be a combination of information that you provide to us (for example, your name and contact details, your social media handles); information that we collect automatically (for example, using cookies and similar technologies) and (where permitted by law) information that we acquire from third parties (such as public social media posts).

We use it on the grounds that we have a legitimate business interest to market these things that is not overridden by your interests, rights and freedoms to protect information about you.

Supporting you for all the above purposes

administering your accounts
enabling you to use Touchpoints (for example, allowing you to remain logged in to sections of a touchpoint that are reserved for authorized users only, administering your language preference, associating your shopping cart with you)
corresponding with you
managing your appointments with us or with someone supporting or offering PMI products or services (for example, regarding a new product, or after-sales service)
enhancing your experiences
administration and troubleshooting

This will typically be a combination of information that you provide to us (typically, name, password (or equivalent)) and information that we collect automatically (for example, information about your device, and cookies and similar tracking technologies).

We use it on the grounds that correspond to the purpose for using the information that we are supporting. For example, where we administer your account to support your purchase of a product or to provide after-sales service, we use the information to discharge our or our business partner`s contractual obligations to you as a buyer of PMI products; where we administer your account to show you PMI products, we are supporting marketing and so we use it on the grounds that we have a legitimate business interest to support the marketing of PMI products that is not overridden by your interests, rights and freedoms to protect information about you, and so on.

Business analytics and improvements

allowing us or our business partners to inform you of potential opportunities to get involved in initiatives and/or activities regarding PMI products
for business analytics and improvements (including for PMI products, outlets that sell PMI products, events, digital Touchpoints and the information that we (or our affiliates) provide to customers)

This will typically be a combination of information that you provide to us; information that we collect automatically; and (where permitted by law) information that we acquire from third parties.

We use it on the grounds that we have a legitimate business interest to analyze and to improve our business performance, the PMI products, Touchpoints, outlets and events, and to invite others to get involved in marketing PMI products, that is not overridden by interests, rights and freedoms to protect information about you.

Where we do not base our use of information about you on one of the above legal bases, or where law requires it, we will ask for your consent before we process the information (these cases will be clear from the context).

In some instances, we may use information about you in ways that are not described above. Where this is the case, we will provide a supplemental privacy notice that explains such use. You should read any supplemental notice in conjunction with this notice.

Who do we share your information with, and for what purposes?

We may share information about you with:

PMI affiliates;
third parties who provide us, PMI affiliates or you with products or services;
ours or PMI affiliates’ carefully selected business partners and service providers (in areas connected with PMI products, or consistent with their style and image) so that they can contact you with information that they think may interest you, in accordance with your preferences; and
other third parties, where required or permitted by law.

We share information about you with others only in accordance with applicable laws. Thus, where law requires your consent, we will first ask for it.

Sharing data with PMI affiliates

Information about you will be shared with Philip Morris Products S.A. (based in Neuchâtel, Switzerland), which is the place of central administration of personal data processing for PMI affiliates. Philip Morris Products S.A. processes the information about you for all the purposes described in this notice.
Information about you may be shared with the PMI affiliate that is responsible for the country in which you live (if it wasn’t the PMI affiliate that first collected the information) for all the purposes described in this notice.
Information about you may be shared with any other PMI affiliate that you contact (for example, if you travel and you want to know where to buy PMI products in a new country, or where to find service or support for PMI products) in order to enhance our service to you.

Details of PMI affiliates and the countries in which they are established are available here .

Sharing data with Third Parties

To the extent permitted by applicable law, we may share information about you with third parties who provide us, PMI affiliates or you with products or services (such as distributors, service providers, payment service providers, delivery providers, retailers, product coaches, information services providers and age verification providers).
To the extent permitted by applicable law, we may share information about you with ours and/or PMI affiliates’ carefully-selected third party business partners and service providers (in line with the kind of thing you might associate with PMI products, for example because they have similar or complementary image, style, or functionality) so that they can contact you with products, services and promotions that they think may interest you, in accordance with your preferences.
We may share information about you with other third parties, where required or permitted by law, for example: regulatory authorities; government departments; in response to a request from law enforcement authorities or other government officials; when we consider disclosure to be necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity; and in the context of organizational restructuring.

Where might information about you be sent?

As with any multinational organization, PMI affiliates transfer information globally once shared with PMI affiliates. Accordingly, information about you may be transferred globally (for example, if you are in the European Economic Area (“ EEA ”), your information may be transferred outside the EEA).

When using information as described in this notice, information about you may be transferred either within or outside the country or territory where it was collected, including to a country or territory that may not have equivalent data protection standards.

For example, PMI affiliates within the EEA may transfer personal information to PMI affiliates outside the EEA. In all such cases, the transfer will be:

on the basis of a European Commission adequacy decision ;
subject to appropriate safeguards, for example the EU Model Contracts ; or
necessary to discharge obligations under a contract between you and us (or the implementation of pre-contractual measures taken at your request) or for the conclusion or performance of a contract concluded in your interest between us and a third party, such as in relation to travel arrangements.

In all cases, appropriate security measures for the protection of personal information will be applied in those countries or territories, in accordance with applicable data protection laws.

How do we protect information about you?

We implement appropriate technical and organizational measures to protect personal information that we hold from unauthorized disclosure, use, alteration or destruction. Where appropriate, we use encryption and other technologies that can assist in securing the information you provide. We also require our service providers to comply with strict data privacy and security requirements.

How long will information about you be kept?

We will retain information about you for the period necessary to fulfil the purposes for which the information was collected. After that, we will delete it. The period will vary depending on the purposes for which the information was collected. Note that in some circumstances, you have the right to request us to delete the information. Also, we are sometimes legally obliged to retain the information, for example, for tax and accounting purposes.

Typically, we retain data based on the criteria described in the table below:

Type	Explanation/typical retention criteria
marketing to you (including product communications) (if you use digital touchpoints and are contactable)	Most of the information in your marketing profile is kept for the duration of our marketing relationship with you; for example, while you continue to use digital touchpoints, or respond to our communications. However, some elements of your marketing profile, such as records of how we interact with you, naturally go out of date after a period of time, so we delete them automatically after defined periods (typically 3 years) as appropriate for the purpose for which we collected them.
marketing to you (including product communications) (if you are no longer in contact with us)	This scenario is the same as the above, but if we don’t have any contact with you for a long period (typically 2 years), we will stop sending you product communications and delete your history of responses to them. This will happen, for example, if you never click through to an invitation to an event, log on to a digital touchpoint, or contact customer care, during that time. The reason is that in these circumstances, we assume you would prefer not to receive the communications.
marketing to you (including product communications) (if you are not contactable)	If you have registered to receive product communications, but the information you give us to contact you doesn’t work, we will retain your details for a period of typically only 6 months to allow you to return and correct it.
marketing to you (including product communications) (incomplete registrations)	If you commence registering yourself in a database, but do not complete the process (for example, if you don’t complete the age verification process, or you don’t accept the touchpoint’s terms of use), we will retain your details for only 6 months to allow you to return and complete the process.
market research	If you are not registered with us for other purposes (e.g. product communications, warranty, customer care), and we use publicly available information about you in order to understand the market or your preferences, we will retain the information about you for a short period in order to perform the particular item of market research.
customer care	If you contact customer care, we will make a record of the matter (including details of your enquiry and the response) and retain it while it remains relevant, for example if you need a replacement of a device under warranty, or if your recent enquiries are relevant. Temporary records (for example, an automated recording of a telephone call in which you ask us to direct you to a retail outlet) may be relevant only until more permanent records are made, and will be retained only temporarily.
system audit logs	System audit logs are retained typically for a period of only a few months.
business analytics	Business analytics data is typically collected automatically when you use Touchpoints and anonymised/aggregated shortly afterwards.

What rights and options do you have?

You may have some or all of the following rights in respect of information about you that we hold:

request us to give you access to it;
request us to rectify it, update it, or erase it;
request us to restrict our using it, in certain circumstances;
object to our using it, in certain circumstances;
withdraw your consent to our using it;
data portability, in certain circumstances;
opt out from our using it for direct marketing; and
lodge a complaint with the supervisory authority in your country (if there is one).

We offer you easy ways to exercise these rights, such as “unsubscribe” links, or through our contact address provided for on the website.

Some mobile applications we offer might also send you push messages, for instance about new products or services. You can disable these messages through the settings in your phone or the application.

The rights you have depend on the laws of your country. If you are in the European Economic Area, you will have the rights set out in the table below. If you are elsewhere, you can contact us (see the paragraph “who should you contact with questions?” at the end of this notice) to find out more.

Right in respect of the information about you that we hold	Further detail (note: certain legal limits to all these rights apply)
to request us to give you access to it	This is confirmation of: whether or not we process information about you; our name and contact details; the purpose of the processing; the categories of information concerned; the categories of persons with whom we share the information and, where any person is outside the EEA and does not benefit from a European Commission adequacy decision , the appropriate safeguards for protecting the information; (if we have it) the source of the information, if we did not collect it from you; (to the extent we do any, which will have been brought to your attention) the existence of automated decision-making, including profiling, that produces legal effects concerning you, or significantly affects you in a similar way, and information about the logic involved, as well as the significance and the envisaged consequences of such processing for you; and the criteria for determining the period for which we will store the information. On your request we will provide you with a copy of the information about you that we use (provided this does not affect the rights and freedoms of others).
to request us to rectify or update it	This applies if the information we hold is inaccurate or incomplete.
to request us to erase it	This applies if: the information we hold is no longer necessary in relation to the purposes for which we use it; we use the information on the basis of your consent and you withdraw your consent (in this case, we will remember not to contact you again, unless you tell us you want us to delete all information about you in which case we will respect your wishes); we use the information on the basis of legitimate interest and we find that, following your objection, we do not have an overriding interest in continuing to use it; the information was unlawfully obtained or used; or to comply with a legal obligation.
to request us to restrict our processing of it	This right applies, temporarily while we look into your case, if you: contest the accuracy of the information we use; or have objected to our using the information on the basis of legitimate interest (if you make use of your right in these cases, we will tell you before we use the information again). This right applies also if: our use is unlawful and you oppose the erasure of the data; or we no longer need the data, but you require it to establish a legal case.
to object to our processing it	You have two rights here: if we use information about you for direct marketing: you can “opt out” (without the need to justify it) and we will comply with your request; and if we use the information about you on the basis of legitimate interest for purposes other than direct marketing, you can object to our using it for those purposes, giving an explanation of your particular situation, and we will consider your objection.
to withdraw your consent to our using it	This applies if the legal basis on which we use the information about you is consent. These cases will be clear from the context.
to data portability	If: you have provided data to us; and we use that data, by automated means, and on the basis either of your consent, or on the basis of discharging our contractual obligations to you, then you have the right to receive the data back from us in a commonly used format, and the right to require us to transmit the data to someone else if it is technically feasible for us to do so.
to lodge a complaint with the concerned authority in the State of Kuwait	Please consult the website of your country’s authority, if any.

Who should you contact with questions?

If you have any questions, or wish to exercise any of your rights, you can send an email to contact.kw@iqos.com .

If your country has a data protection authority, you have a right to contact it with any questions or concerns. If we cannot resolve your questions or concerns, you also have the right to seek judicial remedy before a national court.

Changes to this notice

We may update this notice (and any supplemental privacy notice), from time to time. We will notify you of the changes where required by law to do so. We may announce the update on the website or via any other mean, we deem suitable.

Terms of use

for IQOS website

Last updated: 28 September 2020

Introduction

Welcome to the www.iqos.com ("Website"), a web site administered by Philip Morris Kuwait W.L.L (referred to as "we" or "us" in these Terms of Use).

How do you accept these terms? If you use the Website, you accept these terms of use (“Terms”). These are important provisions relating to your use of the Website: you should read them before using the Website as they are binding on you.

Limits of liability: By using the Website, you accept certain limits of liability, which we explain throughout these Terms. In summary: you use the Website at your own risk; we do not assume any liability, or make any warranties (express or implied) with respect to it or your use of it.

Use of tobacco products: Philip Morris International (“PMI”) products are designed for adult smokers only. PMI products contain nicotine which is a highly addictive substance. Nicotine-containing products should not be used by pregnant or breastfeeding women or persons in ill health. PMI products are not for sale or use by those who are below the legal age required to purchase tobacco which under the laws of the State of Kuwait is 21 years of age. Whilst PMI products are made to high standards, you acknowledge that you use the products at your own risk. IQOS IS NOT RISK FREE AND THE BEST WAY TO REDUCE TOBACCO RELATED HEALTH RISKS IS TO QUIT TOBACCO USE ALTOGETHER.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT USE THE WEBSITE.

Further terms: If you wish to use certain sections of this Website or take advantage of any promotions offered to you through it by the entity selling products on the Website, that may be subject to other terms and notices. If this is the case, this will be brought to your attention and in some situations you may be required to read and confirm your acceptance of any such items before continuing.

Changes to these Terms: We may amend these Terms from time to time. If we do, we will notify you of such changes. If you then continue to use the Website, your use will mean you accept the updated Terms. The date at the top of this page shows when these Terms were last updated.

Use of the Website

The Website is intended to be used by adult tobacco users aged 21 and above who want to continue to use tobacco products (“Intended User”), and who reside in the State of Kuwait. If you do not meet these requirements, you must not use the Website.

To set up an account for the Website, you must give us some personal information to enable us to verify your eligibility to use it. Typically, this may be smoking status, name, age, country of residence and e-mail address/telephone number. We will hold this in accordance with our Privacy Notice (see the “Privacy and Cookies” section below for more information.) Every user can set up one unique account and for this reason, one mobile phone number and e-mail address can only be associated with one account.

It’s important for you to provide us with accurate, complete and up-to-date information for your account. You agree to keep it accurate, complete and up-to-date. You agree that you won’t disclose your account password to anyone. You’re responsible for all activities that occur under your account, whether or not you know about them.

You may not use anyone else’s password or account. You may not attempt to gain unauthorized access to the Website. Should you attempt to do so, assist others to do so, or distribute instructions, software or tools for that purpose, we will close your account. If anyone other than you uses your account, we may suspend or terminate your account (see the section entitled “Modification and suspension of the Website” below). You must promptly notify us of any unauthorized use of your username, password or other account information, or of any other breach of security of which you become aware that involves your account or the Website.

Modification and suspension of the Website

We reserve the right to modify, suspend, or terminate operation of or access to the Website, or any portion of it, at our discretion. For example, we may terminate operation of the Website for users if we have reason to believe that the Website is being used by someone who is not an Intended User.

We may also update the Website and change the content at any time. Although we make reasonable efforts to update the information on the Website, note that any content on it may be out of date at any given time, and we are under no obligation to update it.

We may also interrupt the regular operation of the Website, or any portion of it, as necessary to perform routine or non-routine maintenance, to correct errors, or to make other changes.

Use of the Website and Materials

The Website and all its contents (including messages posted on the forum, software, files, graphics, data, images and other material) (“Material”) are the exclusive property of us, our affiliates, or our licensors (or any combination of the foregoing), and are protected by laws of the State of Kuwait as well as in other countries.

All intellectual property rights in the Material are reserved by us or our licensors. You may not use, modify, copy, reproduce, republish, upload, post, transmit, distribute, sell, license, rent, publicly display or perform, broadcast, edit, adapt or create a derivative work of, or reverse engineer, in any manner, any part of the Website or any Material.

The Website and the Material are provided solely for your personal, private use. You may not use them for any other purposes (for example, you may not use them for business or commercial purposes). Note the paragraph on “Limit of Liability” below.

Linking

The Website may include links to third party websites. These links are provided for your convenience only. As we have no control over such websites, and we do not review them, please note that:

we do not endorse them, we are not responsible for them, and we make no promise in relation to them: in particular we are not responsible for the terms on which such websites are made available or their privacy practices, their availability, their content, advertising, products, or other materials, services or information on or available from them; and
if you access any such websites, you do so at your own risk, and you hereby confirm, irrevocably, that we are not liable, at any time, for your use of the links or any results of such use.

You may not frame, link or deep-link to the Website to any other website.

Privacy and cookies

To the extent that in the Website we collect any personal information about you, we will collect and process it in accordance with our Privacy Notice. Please read it to find out more about what personal information we collect about you, how we use it, with whom we share it, how we protect it, your rights and how you can exercise them.

Opting-in to receive communications from us. When you register with us, you have the option to decide whether you want to receive communications from us about IQOS. By providing your consent, you agree that you do not object to us contacting you for any of the purposes set out in our Privacy Policy whether by telephone, SMS, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under applicable legislation.

Opting out of receiving communications from us. You can opt-out of receiving communications from us at any time by using the unsubscribe option at the bottom of each email we send to you. Alternatively, you can opt-out by contacting IQOS Customer Care. Please note that by unsubscribing you unsubscribe from all methods of communication.

This Website also uses cookies and similar technologies to collect certain visitor information automatically. To learn more about such technologies (including Google analytics cookies), how we use them, and how you can accept or refuse them, please see the Cookie Preferences.

You should review our Privacy Notice and Cookie Preferences before using the Website and, like these Terms, we may change them at any time.

Disclaimer

Although we do our best to provide an informative Website that you will enjoy using, unless where we have expressly set out to the contrary in these Terms, the Website is made available to you on an “as is” basis. Also:

it is your responsibility – not ours – to ensure that the Website is suitable for your intended purposes when you use it;
we accept no liability to you in respect of the Website (subject to the paragraph on “Limit of Liability” below); and
we accept no liability as to the suitability or fitness of the Website in meeting your needs and, to the fullest extent permitted by law, we exclude all express or implied promises and warranties, including:
- that the Website, or any content contained in or delivered via the Website or otherwise made available in connection with the Website, is accurate, complete, timely, up-to-date, suitable, or will operate in an error-free manner;
- that access to the Website will be uninterrupted, or error-free; and
- that the Website, or the computer systems from which the Website is made available, are free of viruses or other harmful components.

Limit of Liability

We do not exclude or limit liability that cannot be excluded or limited by law, liability for death or personal injury caused by our negligence, or liability arising out of our fraudulent misrepresentation or gross negligence.

We will not be liable to you for any loss or damage arising out of your use of the Website in breach of these terms, or caused by technologically harmful material or actions (such a virus or a distributed denial-of-service attack) that may affect your computer equipment, computer programs, data or other material in connection with your use of our Website or on any website linked to it.

You acknowledge and agree that the operation of the Website is dependent upon the proper and effective functioning of the internet and other third party equipment and services (including your own device or web browser), and that we do not guarantee, and will not be liable for, these in any way.

We will not be liable for any special, indirect, punitive or consequential losses or damages, or any loss of data, profits, revenues, business, or goodwill.

If you cause a technical disruption of the Website or the systems transmitting the Website to you or others, you agree to be responsible for all losses, liabilities, expenses, damages and costs, including reasonable attorneys’ fees and court costs, arising or resulting from that disruption.

Jurisdiction and Governing Law

The laws of the State of Kuwait govern these Terms and your use of the Website. You irrevocably consent to the exclusive jurisdiction of the courts of Kuwait, for any action to enforce these Terms.

Other important rights that we have under these Terms

We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our right to enforce any such obligations or rights against you, or that you do not have to comply with those obligations. If we do decide to waive our right to enforce a default or breach of these Terms by you, we will do so only in writing.

Each of the paragraphs of these Terms operates separately. This means that if any court or relevant authority decides that any of them are unlawful, illegal, or unenforceable, the remaining paragraphs will remain in full force and effect.

These Terms are not intended to give rights to anyone except you and us.

How to Contact Us

Please contact us at contact.kw@iqos.com if:

you believe that the Website infringes your intellectual property rights, or that it contains content that is illegal, offensive, or infringes your or a third party’s rights; or
for any questions you may have about these Terms or the Website.

TERMS OF SALE

Definitions

TERMS OF SALE ("Terms")

What these Terms cover. These are the Terms on which we supply our products to you, whether these are goods, services or digital content.

Why you should read them. Please read these Terms carefully before you purchase our Products. These Terms tell you who we are, how we will provide products to you, how you and we may change or end the contract between you and us, what to do if there is a problem and other important information. We recommend that you keep a copy of these Terms for your future reference. By placing an order with us online via this Website, you agree to be bound by these Terms. If you do not agree to be bound by these Terms, do not purchase our Products.

If you need to contact us about these Terms. Before you place an order, if you have any questions relating to these Terms please contact the IQOS Customer Care team by using the online chat tool on the Website, or by telephone on 222 055 47 – available 7 days a week, 9am - 7pm. All calls to IQOS Customer Care can be made free of charge from Kuwait landlines and mobiles. Inbound and outbound calls may be recorded for quality monitoring and training purposes.

Definitions. The following terms shall have the meaning assigned to them below:

"Terms" means these terms and conditions together with any terms and conditions in the Product Description.
"Product" means any of our products displayed for sale on this Website.
"Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided.
"Users" means the users of this Website collectively.
"Personal Information" means the details provided by you to us, when you place an order for Products.
"We", "us" and "our" means Al-Waseel Consumer Commodities Company, with its registered offices at Al-Salhiya, Salah El-Din Street, Abdul-Aziz Building No.3, 13006 Safat, State of Kuwait.
"Website/s" means this Website located at kw.iqos.com and any subsequent URL which may replace it.
"Cookies" means small text files which our Websites place on your computer’s hard drive to store information about you and to identify your computer.
"You" means an individual customer or user of this Website.

Products

USE OF OUR PRODUCTS

We offer our Products for sale as alternatives to smoking. Our Products are not risk-free and contain nicotine which is a highly addictive substance. Nicotine-containing Products should not be used by pregnant or breastfeeding women or persons in ill health. Only users of tobacco products aged 21 years and over and residing in the State of Kuwait may purchase Products on kw.iqos.com. By registering on and using kw.iqos.com, each user must confirm that he or she is at least 21 years of age. When you order Products, you are responsible for ensuring that Products are not used by minors. We reserve the right to modify offerings for Products at any time and to permanently discontinue certain Products. Whilst we ensure our Products are made to high standards, you acknowledge and accept that you use our Products at your own risk.

DESCRIPTION OF PRODUCTS

There may be additional Terms you need to be aware of. Each Product purchased is sold subject to its Product Description which may set out additional Terms related to that Product.
What you need to know about Product Descriptions on this Website. We will take all reasonable care to ensure that all descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our order acceptance policy. We reserve the right to cancel an order up to the point of dispatch if we have made an error in pricing. If this happens, we’ll refund you any amounts paid.

Orders and cancelling

PLACING AN ORDER

Orders from outside of State of Kuwait. We only sell to customers in Kuwait. We do not accept orders from, or deliver to, any location outside Kuwait.

How you can place an order. To order Products, registration and opening a password protected customer account are required. You must have reached at least 21 years of age to do so. You are required to enter your personal information truthfully and to keep your password strictly confidential to ensure it does not fall into the hands of any third party. Any disclosure to third parties of your password or any other access info for the Website is prohibited. You are obligated to accept these Terms before placing any order. You can place an order via kw.iqos.com. We accept payment by credit and debit card. In order to comply with the law we are required to verify that you are of the legal age of 21 or over before we can deliver an order.

How we will accept your order. When you place an order for Products, kw.iqos.com will send you a confirmation e-mail with the details of your order and confirmation that we accept your offer. From that moment, you have entered into the contract of sale. You are responsible for updating your address before placing any order. If these Terms are not met when using kw.iqos.com, we reserve the right to cancel your order and request the entity operating the Website to bar your access to the Website by terminating your user account without notice.

Where we may not accept your order. We reserve the right to refuse or cancel your order at any time for any reason.

Maximum order. Unless otherwise mentioned on kw.iqos.com, each customer residing in Kuwait may order a maximum of five IQOS devices (device includes the IQOS ILUMA devices or IQOS ILUMA Starter Kits) under transactions of one account on kw.iqos.com. Other Products available for placing an order via kw.iqos.com are not subject to a maximum order limit. We may modify the maximum amount of Products specified above at any time at our discretion.

Product availability. We make every effort to provide the best availability of Products offered on kw.iqos.com. However, if a product is no longer available once an order is placed, you will receive a message from kw.iqos.com informing you that your order will be delayed or canceled in part or in full. If delayed, you have the option to cancel your order by contacting our IQOS Customer Care team via the channels listed on the Contact page. Nevertheless, we reserve the right to replace an item that is no longer available with another item of the same type (e.g. a different color). In this case, you will still have the option to cancel your order if you do not want this change.

Resale. Resale of Products purchased on kw.iqos.com is strictly prohibited.

Pricing. All prices posted on kw.iqos.com include VAT at the rate in effect. Prices posted at the time the order is placed are valid.

Payment. You may pay by credit card or debit card (Visa, MasterCard or Mada Card). Your account will be debited as soon as the order is confirmed. Upon confirmation of the order, you may not be reimbursed unless you meet the conditions of the "Your right to cancel" clause below.
We reserve the right not to offer certain payment methods and to refer to other available payment methods. In this case, we are not required to specify the reasons for our decision.
You will receive a digital copy of the invoice via email after the shipment has been successfully delivered. If you require a printed copy of the invoice, this can be obtained by contacting our call center, and the invoice can be manually printed and delivered to you.
We use Secure Socket Layer (SSL) encryption and other certified encryption technologies and systems to ensure the security of users' personal data.

YOUR RIGHT TO CANCEL

Your 14-day right to cancel if you change your mind. By law, you are entitled to cancel your online order within 14 days after you receive your order by contacting our IQOS Customer Care team via the channels listed on the Contact Us page. You must return the Products in the original packaging. Returns of individual products purchased as part of a bundle are not permitted. Consumable products such as HEETS/ TEREA, which are not suitable for return for reasons of hygiene, are not subject to returns or refunds. For faulty Products, please see our Warranty section below or contact IQOS Customer Care.
Don’t use the products if you intend to return them. If you wish to exercise your cancellation right, you are obliged to retain possession of the products and take reasonable care of them. Do not use the products if you have decided to cancel the order. The clear wrapper or the stickers on the Products should not be teared or tampered with in any manner if you wish to exercise your cancellation right.
How you can cancel. To exercise the right to cancel, you must inform us of your decision to cancel your contract by notifying IQOS Customer Care team and providing your order details, including your name, address, details of the order you wish to cancel and, where applicable, your telephone number and email address. To cancel your order, contact IQOS Customer Care and provide the order details.
We will attempt to reimburse you using the same payment method that you used to pay for the items as soon as possible after we receive your cancellation notice, provided that we have received the returned items or proof that you have returned them within no more than 14 days after you receive the order. The time period for reimbursement depends on transactions of the payment service providers and banks and it may differ from one provider to another. Another payment method may be used to reimburse you if you give us your consent. In any case, you will not incur additional charges.
We guarantee reimbursement for any item returned in accordance with this "Your right to cancel" clause, provided that all items are returned in the same condition in which you received them. This means that Products must be in their original packaging and must not have been used or damaged.

Delivery and returns

DELIVERY

Delivery duration: Once we accept your order, we will dispatch your item(s) and aim to deliver it/ them within up to 3 working days depending on your location, order date, and time. You will receive an email confirmation once your order has been dispatched. Delivery is limited to the State of Kuwait only.
Delivery schedules and delivery times are not guaranteed and may vary. You will not be compensated for delivery delays. You may not choose a specific delivery time or demand delivery on a specific day. The delivery duration provided under these Terms applies to the first attempt of delivery only.

Delivery restrictions. We require a person over the age of 21 to sign for the delivery following verification of age through official ID check. Without this, we cannot complete the delivery and your order may be cancelled. Our customer service team will contact you to create a new order if the delivery is unsuccessful. We will only attempt three times to deliver the Products to you. The order will be cancelled in case the delivery is not successful after three attempts. Delivery timings may change. If your order is delayed, we’ll keep you updated with a new estimated time of arrival. If delivery is delayed by more than 15 days, you may contact us to cancel the order and we will provide you with a refund.

Delivery charges. We offer free delivery for orders worth 8 KWD or more. For orders under 8 KWD, a delivery charge of 2 KWD applies. We may change the values specified above at any time.

WARRANTY

Warranty against faulty hardware. Our Products are manufactured to a high standard and we do our best to make sure everything works perfectly so that you have the best possible experience with our Products. All new devices and electrical accessories purchased directly from us online come with a 12 month warranty. Ensure your device is linked to your account at kw.iqos.com so your warranty details are always available. If you and/or your device are not registered, you will need to provide proof of purchase in order to claim your warranty.

What does the warranty not cover? Due to the nature of the product, this warranty does not apply to consumable products such as HEETS/ TEREA. Our guarantees provide cover against faults and breakage during normal use. This means that if your Product develops a fault during the guarantee period in accordance with the warranty documents, we'll arrange for it to be repaired or replaced free of charge.

How does the warranty work? The warranty provides cover against faults. During the warranty period, if your device or electrical accessory stops working properly or is faulty, we’ll arrange for the Product to be repaired or replaced free.

If you believe that your IQOS Products are faulty please contact IQOS Customer Care. We will perform a diagnostic with you over the phone or in person to identify the fault and if necessary we will provide a replacement. If you are registered and your device is linked to your account, your warranty details will be available and no proof of purchase is required, if you and or your device are not registered you will need to provide proof of purchase before a replacement can be considered.
If no equivalent product is available we’ll always do our best to make sure that you’re satisfied with the outcome. If you return a product to us which is not faulty, then we may return the items to you or offer you a replacement at your own cost.
What’s not included? There are some specific exclusions from our warranty that you need to be aware of before you contact us. The warranty does not apply to the following:

Accidental damage, for example if your product has been dropped
Consumables such as HEETS/ TEREA
If the product has been used commercially or for business purposes
Cosmetic wear and tear such as scratches, dents, corrosion or colour where the function of the product is unaffected
Any loss suffered as a result of not being able to use the product, or any loss over and above the purchase price of the original item
Products that have been tampered with or serviced by a non-IQOS approved retailer
Deliberate damage or neglect of the product

Please note that our warranty only applies to products purchased in Kuwait. The rights conveyed under this warranty are in addition and without prejudice to all rights and remedies provided by consumer protection laws in Kuwait.

General terms

PERSONAL INFORMATION

How we look after your information. When you place an order over the telephone or on the Website, we may ask to collect certain Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections and a password ("Personal Information"). Credit cards and other payments are handled by a third party and we don’t retain payment information. We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below).

Our obligation to disclose your information. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

Accuracy of your information. You warrant that the Personal Information which you provide to us on the Website is true, accurate, current and complete in all respects. You should notify us promptly of any changes to your Personal Information by updating your details whilst logged in to our Website, or by contacting the IQOS Customer Care team. We are committed to upholding both our legal and social obligations as a retailer of tobacco products. To achieve this we have a number of control checks throughout the purchase and physical distribution process. In accepting these Terms, you agree to provide us with truthful and accurate information.

COMPLIANCE WITH LAWS

You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

LIABILITY

We use reasonable endeavors to verify the accuracy of any information we place on the Website. However we make no warranties, whether express or implied in relation to its accuracy. The information is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your cancellation rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Terms for: any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Terms.
Once products have been delivered, we accept no responsibility in the event of theft or misuse of the products. It is your responsibility to ensure that the products are used by persons aged 21 or over.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of any order you place and any related payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Websites.

SEVERANCE

If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Terms and shall not affect the validity and enforceability of any of the remaining provisions of the Terms.

WAIVER

No waiver by us shall be construed as a waiver of any prior or following breach of any provision of these Terms.

SURVIVAL

Each provision of the Terms shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

ENTIRE AGREEMENT

These Terms govern our relationship with you. We will communicate any substantive changes to these Terms to you so that you have the opportunity to review the changes. Your statutory rights are not affected by these Terms. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation.

LAW & JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of Kuwait. You irrevocably submit to the exclusive jurisdiction of the courts of Kuwait for disputes arising from or related to these Terms

Terms and Conditions

These terms and conditions (“Terms”) govern your use of the Registration voucher code (“Voucher”)

First-time Registration gives IQOS registered customers voucher redeemable on the purchase price of your very first IQOS device (Currently redeemable on IQOS ILUMA PRIME, IQOS ILUMA, or IQOS ILUMA ONE) upon successful registration of your details on IQOS.com or with an IQOS Sales Expert. The value of the voucher is equivalent to 2 KWD.
You can use the voucher only if you are
1. an adult (21+) smoker or user of other nicotine containing products;
2. residing in the State of Kuwait;
3. registered an account on IQOS.com (“Website”) or with an IQOS Sales Expert;
4. intended recipient of the Voucher; and
5. first time IQOS purchaser.
Validity of the program: until 31 December 2025 unless terminated earlier pursuant to Article 13 herein.
The Voucher with a code “IQOSKW02IP” provides a value in the amount KWD 2 on the value of one IQOS ILUMA PRIME purchased within one direct order placed on the Website or at selected authorized selling stores.
The Voucher with a code “IQOSKW02IM” provides a value in the amount of KWD 2 on the value of one IQOS ILUMA purchased within one direct order placed on the Website or at selected authorized selling stores.
The Voucher with a code “IQOSKW02IO” provides a value in the amount KWD 2 on the value of one IQOS ILUMA ONE purchased within one direct order placed on the Website or at selected authorized selling stores.
The voucher can be combined with only the Referral Code on IQOS.com that might have been provided as part of the Referral Program or any Goodwill vouchers available if applicable.
This code will be auto applied to your account in the process of your checkout. Hence, you will not be allowed to add any other code of lesser or equal value (Other than the Referral Code that might have been provided as part of the Referral Program that can be combined with this code)
Please note, you can buy more than one Device in the same order, however, in such case the Registration Voucher of 2 KWD will be split proportionately among the Devices.
The Voucher cannot be used if you already have registered your details and have a device linked to your account.
The Voucher is personal to you and may not be transferred to any third person.
“Terms of Sale” published on the Website will apply to your purchase. Please read them carefully before placing an order.
We reserve the right to modify and/or cancel this Registration Incentive program at any time at our sole discretion without any notice. Any such modification will be effective immediately.
These Terms and Conditions may be changed and (or) supplemented by publication of the updated Terms and Conditions on the Website.

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