Our promise: Expert care and a convenient
service experience.

What's covered:

Device malfunction: We'll fix factory faults occurring during the list-component period.
Eligible replacement: Your device will be repaired or replaced.
Your remaining list-component will be transferred if you upgrade or gift your device to another adult user.

What's not covered:

Normal wear and tear, such as scratches and dents, etc.
Accidental damage on your part.
Theft or loss of your device.
Support for non-genuine parts.

For warranty coverage at no extra charge, simply register your eligible BONDS by IQOS device (proof of purchase may be required) within 30 days after purchase – it's FREE!

• 1 year of warranty coverage for manufacturer defects.

• International assistance when you travel in more than 90 countries where IQOS operates.

Explore BONDS by IQOS warranty.

View warranty terms and conditions and support services available.

Your BONDS 2 by IQOS device is covered with:

1 year BONDS by IQOS warranty.

User documents and useful links:

BOND 2 by IQOS Warranty Card User Guide Safety Warning and Instructions

User documents and useful links:

Start online troubleshooting to self-diagnose BONDS by IQOS issues.

Frequently Asked Questions

Every BONDS 2 by IQOS device comes with a 12-month warranty from the date of purchase. That doesn´t need an activation.

If your device is registered, simply check the device details already linked to your profile. You can also reach out to us via online chat, in-store, or phone, and we’ll help you.

No - registration is optional, and you can use the device without registering. Although, registering your BONDS 2 by IQOS device will make the support process easier in case your device develops any malfunction or need a replacement and still is within warranty. You can register your device on your profile on iqos.com

The BONDS 2 by IQOS device does not require a full charge to work, however we recommend to fully charge it before the first use with the supplied charging cable and compatible AC Power Adaptor* for approx. 120 min. How to charge

*Since AC Power Adaptor is not supplied, you can either buy an IQOS™ AC Power Adaptor at IQOS™ stores or use a certified AC Power Adaptor (with the safety certification mark) that:

delivers 10W (2A, 5V)
Safety Certification Mark is indicated on the power adaptor by XX conformity symbol [market to input local certification compliant with applicable [country] regulations]

When a non-compatible Power Adaptor is used, Status Lights blink slowly and charging may take longer than 2h. USB cable for IQOS Originals DUO is compatible with BONDS™ device