First steps with your IQOS ILUMA ONE
Learning to use IQOS ILUMA ONE is easy. Learn how to use and charge your IQOS, and find quick tips
IQOS Expert support for ILUMA
Start your IQOS experience by getting support from an IQOS Expert through a live chat.
Self-diagnose your IQOS ILUMA ONE
Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA ONE.
Accidental Damage Coverage for your IQOS ILUMA ONE
If you accidentally damage your IQOS ILUMA ONE device and you are eligible, we’ll replace it for free* so you can continue your IQOS moments.
*Terms and conditions apply
Quick replacement for your IQOS ILUMA ONE
If you are entitled for replacement, with our quick replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.
International assistance for your IQOS ILUMA ONE
Get support whether you're travelling on holiday or for business. We're only ever just a call away.
Something we haven’t covered?
There are several ways you can reach out for support.
Phone
Call our Infoline for more timely and specific answers to your questions. We look forward to helping you!
Daily
9:00-19:00
Use the live chat
Chat with IQOS Experts in real time. Just send them a message and get your questions answered.
Connect on Facebook
Feel free to message with any questions and get them answered. Feel free to message with any questions and get them answered.
Send a tweet
Tweet your questions to get them answered. Tweet your questions to get them answered.
Send an email
Send your questions, they'll be answered shortly.
Youtube
Visit the IQOS Customer Care channel Visit the IQOS Customer Care channel
