We or the entity listed under the heading of ‘Customer Care’ in the IQOS User Guide provided in the IQOS packaging, will at our or its option (but without affecting your statutory rights) repair or replace any electronic item which is defective in terms of material or workmanship when used in accordance with the associated IQOS User Guide and which is subject to a valid warranty claim. The provisions of the warranty are only valid in the country of purchase.
What is not covered with the IQOS warranty?
The following are excluded from the terms of this warranty:
a) Uninterrupted and error free functionality of the product.
b) Malfunction and/or damage caused by normal wear and tear or otherwise due to aging of this product.
c) Cosmetic damages (such as scratches, dents, broken plastic etc.) that do not impact the functionality of the product.
d) Damage caused by misuse, power surge, improper handling, liquid contact or fire.
e) Malfunction due to use with non-compatible product, manufactured either by Philip Morris International or third party manufacturers.
f) Damage or malfunction caused by attempt to open, modify (including modifications to the firmware) and repair, either by a user or by a service provider not accredited by the manufacturer.
g) Damage or malfunction caused by failure to use as described in the associated IQOSTM User Guide or in contravention of the firmware license agreement.
h) Product battery performance degradation. Batteries are consumable parts and their performance degradation and use over time is not a manufacturing or a workmanship defect and is excluded from this warranty*;
i) Product containing fully or partially non-genuine parts.
j) Product for which serial numbers have been removed or altered.
k) Any malfunctions caused by the firmware of the product, including where your product is not using the latest version of the firmware, unless these malfunctions have occurred due to a defect in materials or workmanship. Note that in accordance with the terms of the firmware license agreement the firmware is provided “as-is,” without any warranty.
l) Faults due to improper operation of “autostart” and/or “double tap” features* that do not impact the functionality of the product.
For more details, see Terms of Sale.
