Your first steps with
IQOS ILUMA ONE
Get started with your new IQOS ILUMA ONE with a few easy steps
2. By pressing the button for four seconds you can turn the device ON/OFF.
3. Slide the cap to open and gently insert a TEREA stick to the line on filter with filter facing outside as seen in the video. Press the button for at a second until IQOS ILUMA ONE vibrates and Status Light(s) pulse(s). Keep the TEREA stick in position during the preheating. You can start using once the device vibrates and status lights stay fixed.
4. When you feel another vibration and only one pulsing white light, your IQOS time is nearly up (30 sec or 2 puffs remaining). Slide to close the cap.
Good to know
- During use, the experience will stop if the TEREA stick is removed from your IQOS ILUMA ONE.
- The IQOS ILUMA ONE will stop if the ambiant temperature is out of range (0℃⁓40℃). If so, all lights blink twice in white and then switch off. If the ambient temperature is low, try warming the device in your hand for at least a minute.
Charging your IQOS ILUMA ONE
2. Charge the IQOS ILUMA ONE with the power adaptor that comes together with the device. For a full charge, plug the device for at least 75 minutes. When fully charged, all lights will stay solid white and then turn off.
Do not use IQOS ILUMA™ and TEREA™ sticks with previous IQOS™ generations, as this may cause damage to your device.
Do not ingest or disassemble TEREA™ sticks. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.
IQOS ILUMA ONE User Guide
Our IQOS ILUMA ONE User Guide will let you deep dive into how your device works and how to use it.
Having problems?
Troubleshoot your IQOS ILUMA ONE
Self-diagnosis
Something we haven’t covered?
There are several ways you can reach out for support.
Phone
Call our Infoline for more timely and specific answers to your questions. We look forward to helping you!
Daily
9:00-19:00
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Youtube
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