First steps
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
IQOS Expert Support
Start your IQOS experience by getting support from an IQOS Expert through a live chat.
Self-diagnostic
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.
Accidental Damage Coverage
If you accidentally damage your IQOS device and you are eligible, your device will be replaced under warranty so you can continue experiencing your IQOS.
Rapid Replacement
If you are entitled for a replacement, with our rapid replacement service you wont’ have to wait long for a new device to be delivered to you.
International Assistance
If you are on a holiday or traveling for work in a country where IQOS is available and your device is damaged, get in contact with the IQOS Team and, if you are eligible, a replacement will be provided to you.
Something we haven’t covered?
There are several ways you can reach out for support.
Phone
Call our Infoline for more timely and specific answers to your questions. We look forward to helping you!
Daily
9:00-19:00
Use the live chat
Chat with IQOS Experts in real time. Just send them a message and get your questions answered.
Connect on Facebook
Feel free to message with any questions and get them answered. Feel free to message with any questions and get them answered.
Send a tweet
Tweet your questions to get them answered. Tweet your questions to get them answered.
Send an email
Send your questions, they'll be answered shortly.
Youtube
Visit the IQOS Customer Care channel Visit the IQOS Customer Care channel
