REFERRAL PROGRAM TERMS & CONDITIONS
‘Referrer’ – the registered adult (21+) IQOS customer introducing a Referee to IQOS.
‘Referee’ – an adult (21+) user of tobacco or other nicotine-containing products who have received a referral code from the Referrer.
- All Referrers and Referees must be over 21, and a smoker or user of other nicotine products. The Referee must be a first-time IQOS purchaser, and the Referrer must be an existing registered IQOS customer.
- The referral program is only applicable to Referrers and Referees residing in locations where delivery is available in Kuwait, as stated in the Terms of Sale, and applicable only on IQOS.com for online orders with delivery.
- The unique referral code will be valid once the Referrer's phone number is verified. If the phone number is not verified, the referral code can still be used, unless the same phone number is used to create another profile. In this case, the referral code will not be valid for both profiles and will only be activated once one of the profiles validates the phone number. The other profile will not be able to use that code until the phone is updated to another unique number.
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If the Referrer's phone number is not verified, you can contact IQOS Customer Care to verify your phone from the below channels:
a. Facebook: https://www.facebook.com/iqos.kw
b. Twitter: iqos_support_kw
c. Email: contact.kw@iqos.com
d. Call: 22205547
e. Live chat: iqos.com - The Referrer must ensure they have asked for the Referee’s permission before referring them and sharing with them their unique referral code.
- Referral codes are individual rewards and must only be communicated to Referees on a one-to-one basis and must not be shared on large-scale sharing platforms.
- This referral program is valid until 31 December 2025, unless terminated earlier as per the terms stated hereinafter.
- When the Referee registers as a new customer on iqos.com and uses the Referrer’s unique code to purchase one of IQOS ILUMA Systems, the referral code will give the Referee a single-use voucher of 3 KWD on their first IQOS ILUMA System order placed on the website. If the Referee decides to purchase more than one IQOS ILUMA Device within one order, the 3 KWD will be split proportionately amongst the devices.
- The Referee may apply the referral code by inserting the code thereof into the field “Have a Voucher Code?” on iqos.com.
- The referral code is not applicable if the Referee has any IQOS devices linked to their account.
- Voucher codes for other programs and/or promotions can be combined with the Referral program unless the other ongoing program and/or promotion has terms and conditions that state otherwise.
- If the Referee returns or cancels the order, then the Referrer will not be entitled to any voucher codes for such referral.
- The Referrer will be rewarded with a discount voucher code of 3 KWD at the time of the Referee’s delivery of the order. The voucher code is valid on any item on iqos.com except for TEREA. If the Referrer decides to purchase multiple line items within the order, a 3 KWD voucher will be split proportionately amongst each item in the cart on iqos.com. If the Referrer’s basket size is less than the used voucher amount, the unused amount cannot be used on another order and will be lost. The discount voucher code is valid for a period of 60 days from its issuance.
- The Referrer can make multiple referrals; however, the referral code is only applicable for 10 successful orders during the validity of the program, and provided that these terms and conditions are complied with, the Referrer will be rewarded with a maximum of ten discount voucher codes for the first ten successful referrals. These discount voucher codes will be visible on the “My Vouchers” page of iqos.com.
- The voucher code may be used only once. In case the order is cancelled and/or the product is returned, the voucher code cannot be used again.
- The voucher code is valid for a period of 60 days from its issuance.
- The referral code and voucher code of 3 KWD has no cash equivalent.
- The voucher code is for the Referrer only and is non-transferable.
- We reserve the right to refuse the issue of any code to a Referrer or the use of a Referrer’s code by a Referee at any time if we reasonably believe that the Referrer or Referee is abusing this program or is otherwise in breach of these terms and conditions.
- We reserve our right to cancel the referral program or any referral code and/or voucher code at any moment of time without any further notice or giving reasons thereof.
- These Terms and Conditions may be changed and (or) supplemented by publication of the updated Terms and Conditions on the Website. The revised Terms and Conditions shall come into force and effect upon publication thereof.
- General Terms of Sale published on the Website are applicable.
